attorney reviews

Oct 17, 2025

How to Respond to Negative Reviews of Your Law Firm

Negative reviews can sting—but they don’t have to damage your law firm’s reputation. In fact, how you respond to negative reviews of your law firm can matter more than the ...

Google Rating

4.8

Based on 82 reviews

img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px;}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1);}:where(.is-layout-flex){gap:.5em;}:where(.is-layout-grid){gap:.5em;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}div#ez-toc-container .ez-toc-title{font-size:120%;}div#ez-toc-container .ez-toc-title{font-weight:500;}div#ez-toc-container ul li,div#ez-toc-container ul li a{font-size:95%;}div#ez-toc-container ul li,div#ez-toc-container ul li a{font-weight:500;}div#ez-toc-container nav ul ul li{font-size:90%;}.ez-toc-container-direction{direction:ltr;}.ez-toc-counter ul{direction:ltr;counter-reset:item;}.ez-toc-counter nav ul li a::before{content:counter(item,disc) " ";margin-right:.2em;counter-increment:item;flex-grow:0;flex-shrink:0;float:left;}.ez-toc-widget-direction{direction:ltr;}.ez-toc-widget-container ul{direction:ltr;counter-reset:item;}.ez-toc-widget-container nav ul li a::before{content:counter(item,disc) " ";margin-right:.2em;counter-increment:item;flex-grow:0;flex-shrink:0;float:left;}.featured-video{position:relative;padding-bottom:56.25%;padding-top:30px;height:0;overflow:hidden;}.featured-video iframe{position:absolute;top:0;left:0;width:100%;height:100%;}.page-id-3126 .site-hero .hero{justify-content:center;}.google-reviews .items .item .inner .bottom .info .photo img{border-radius:50%;}#trust-logos .trust-logos-inner .content-wrap .trust-logo-grid .corner-decal{display:none;}#content-background-image .dot-grid{display:none;}.page-id-5800 .site-hero::before{height:100%;}@media (min-width: 1100px){}.block-testimonials-v3__items .item .bottom .picture img{border-radius:50%;}header .top-bar{position:relative;z-index:999;}#testimonials-v3{overflow:hidden;}.gform_footer p a{color:var(--lightBlue);}.lightbox-form__right .section-title{line-height:1;font-weight:500;}.site-hero{z-index:1;}.page-template-template-contact .site-hero{z-index:0;}.footer-bottom .footer-bottom-inner .left .legal a{margin-top:15px;display:block;}footer .footer-inner .info .info-inner .instructions{margin-bottom:4rem;}.page-template-template-portfolio header{z-index:2;}hr{margin-bottom:50px;}.wp-block-image.badge .aligncenter{max-width:300px;}.projects-intro-inner a{color:var(--lightBlue);}#seo-projects .projects-intro .projects-intro-inner .intro-bottom a{color:#fff;}#conferences .conferences-inner .conferences-inner-inner .slider-wrapper .slider .slick-slide .slide-inner .conference-logo img{width:auto;max-height:90px;}header .top-bar .main-menu-wrapper nav.main-menu .menu .sub-menu{max-width:22rem;padding-top:35px;}header .top-bar .main-menu-wrapper nav.main-menu .menu .sub-menu li a{line-height:2.4rem;}.page-template-template-contact #page-container .page-container-inner .main-content .locations .locations-wrap .location .map .map-overlay{z-index:0;}.page-template-template-contact #page-container .page-container-inner .main-content .locations .locations-wrap .location .map iframe{position:relative;z-index:1;}.wp-block-image img{height:auto;}@media screen and (max-width:600px){.wp-block-image img{min-width:150px;}.page-template-template-thank-you #page-container{padding:2rem 25px;}}.video-centered{max-width:1150px;margin:0;}.video-centered img{width:100%;height:auto;display:block;}@media screen and (min-width:1340px){.video-centered{}}.video-responsive{height:0;overflow:hidden;padding-bottom:56.25%;padding-top:30px;position:relative;}.video-responsive iframe,.video-responsive object,.video-responsive embed{height:100%;left:0;position:absolute;top:0;width:100%;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper{display:flex;flex-flow:column;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper .content{order:2;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper .image-wrapper{order:1;margin-bottom:30px;}.page-template-template-landing-v1 #about-intro .about-intro-inner .title{margin-bottom:2rem;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper{margin-top:50px;}@media screen and (min-width:1100px){.forms-v4 .cs_gf_progressbar_wrapper{top:70px;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper{flex-flow:row;justify-content:space-between;margin-top:50px;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper .content{order:1;flex:0 0 45%;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper .content p{font-size:2rem !important;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper .image-wrapper{order:2;margin-bottom:30px;flex:0 0 50%;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper.golden-ratio .content{flex:0 0 55.5%;}.page-template-template-landing-v1 #about-intro .about-intro-inner .content-wrapper.golden-ratio .image-wrapper{flex:0 0 38.5%;}header .top-bar .main-menu-wrapper nav.main-menu .menu-item-1618 .sub-menu{max-width:30rem !important;left:auto;right:0;}header .top-bar .main-menu-wrapper nav.main-menu .menu-item-1618 .sub-menu li a{padding:1rem 4rem 1rem 1.5rem;}}.page-template-template-landing-v1 #about-intro .about-intro-inner{margin-top:50px;}.page-template-template-landing-v1 .top-form.desktop .top-form-wrapper .gform_body ul .gfield.full-name{margin-bottom:0;}.page-template-template-landing-v1 .top-form.desktop .top-form-wrapper .gform_body ul .gfield.full-name label{display:none;}.page-template-template-landing-v1 .top-form.desktop .top-form-wrapper .gform_body ul .gfield.full-name .ginput_complex span{margin-bottom:30px;}@media screen and (min-width:1100px){.page-template-template-landing-v1 #about-intro .about-intro-inner{margin-top:100px;}}#trust-logos.no-padding-bottom{padding-bottom:0;}.page-id-1233 .main-content{margin:0 auto;}.page-template-template-landing-v1 header .mobile-banner{top:0;left:0;}@media screen and (min-width:768px){.page-template-template-landing-v1 header .mobile-banner{display:none;}}@media screen and (min-width:1100px){.page-id-568 .calendly-inline-widget{margin-bottom:-30px;}}.page-template-template-landing-v1 header .mobile-banner{z-index:4;}footer .footer-inner .form .form-wrapper .gform_body .gfield.checkboxes>label{font-size:1.8rem;}@media (max-width: 767){footer .footer-inner .form .form-wrapper{padding:3rem 2.5rem !important;}.page-template-template-sticky-toc #page-container .sticky-toc{display:none;}}.page-template-template-portfolio #page-container .slick-slide.slick-active .slide-inner .content .dot-line{display:none !important;}.ginput_complex span{display:block;}@media (max-width: 767px){#testimonials{padding:5rem 2rem 5rem 2rem;}.page-template-template-portfolio #page-container .slick-dots{padding:3rem 3rem;bottom:6rem;}.page-template-template-portfolio #page-container .slick-dots li button::before{font-size:8px;}.page-template-template-portfolio #page-container .slick-dots li{margin:0;}}.page-template-template-thank-you #page-container{padding:2rem 25px 2rem;}@media (max-width: 767px){.page-template-template-thank-you #footer{position:relative;}}header .hero .hero-inner .sub-title{font-size:2.3rem;}@media (max-width: 767px){header .hero .hero-inner .sub-title{padding-right:0;font-size:1.5rem;}#SOIDIV_lawrankcontactusformthankyou{margin:30px auto;}}#SOIDIV_lawrankcontactusformthankyou{margin:50px auto;}@media screen and (min-width:1100px){.page-template-template-portfolio header .hero .hero-inner .form-wrap .gform_wrapper .gform_heading .gform_title{font-size:4.6rem !important;}}.page-template-template-contact #page-container .page-container-inner .main-content{margin-top:0;}@media (min-width:768px){.page-template-template-contact #page-container .page-container-inner .main-content{padding-top:5rem;padding-bottom:13rem;}.page-id-1233 .calendly-inline-widget,.page-id-3108 .calendly-inline-widget,.page-id-3127 .calendly-inline-widget,.page-id-3126 .calendly-inline-widget,.page-id-3158 .calendly-inline-widget,.page-id-568 .calendly-inline-widget{margin-top:-170px;}}.content a:not(.button){color:var(--lightBlue);}.page-id-1233 .calendly-inline-widget,.page-id-3108 .calendly-inline-widget,.page-id-568 .calendly-inline-widget{position:relative;}.contact-columns .side-content .slider .item .info .picture{height:93px;}.contact-columns .side-content .slider .item .info .picture img{width:93px;height:93px;}.why-choose-us .image img{width:100%;height:auto;}.site-hero .hero .hero-inner .buttons .button.button-outlined{border:solid 3px #0878d9;}.buttons .button.button-outlined{padding:2rem 3rem !important;}.forms-v2 .gform_page{padding:18rem 2rem 5rem;}.gfield.disclaimer{display:block;margin-top:10px;font-family:var(--poppins);font-weight:600;font-size:1.4rem;line-height:1.5;color:#929292;}#choosing-an-agency .choosing-an-agency-inner .top-content a{color:#008df9;}.page-id-2888 .form-under-hero__inner{margin:0;}.page-id-2888 .site-hero.conf-hero .hero{min-height:calc(100vh - 93px);}.postid-3634 #page-container .page-container-inner .main-content .contact-block__inner{margin-top:0 !important;}.postid-3634 #page-container .page-container-inner .main-content .general-content-2__inner .right img{box-shadow:none;}@media (min-width: 1100px){.postid-3634 #page-container .page-container-inner .main-content .general-content-2__inner .dots{transform:none;top:-2rem;}.postid-3634 #page-container .page-container-inner .main-content .the-proof-2.bottom .inner{padding-top:300px;}}.single-case_studies #page-container .page-container-inner .main-content .general-content-1__inner h2{font-family:var(--poppins);color:var(--darkBlue);font-size:3.5rem;font-weight:var(--bold);margin-bottom:3rem;}@media (min-width:768px){.single-case_studies #page-container .page-container-inner .main-content .general-content-1__inner h2{font-size:7.2rem;}.single-case_studies #page-container .page-container-inner .main-content .general-content-1__inner{padding:10rem 5rem;}}@media (max-width: 1099px){.page-id-2367 .site-hero .hero{padding:4rem 4rem 4rem 4rem;}}.page-template-template-landing-v1 header .mobile-banner{z-index:999999999;}#trust-logos .trust-logos-inner .content-wrap .trust-logo-grid .logo-container>a img{z-index:1 !important;}header .top-bar{position:static !important;}.page-id-3901 .site-hero .hero .hero-inner .title{line-height:1.2;}.forms-v4 .gform_page .gform_page_footer{top:10px;}@media (max-width: 1100px){.page-id-4505 .site-hero .hero .hero-inner .conf-logo{display:flex;justify-content:center;margin:0 auto 3rem;}.page-id-3871 .site-hero .hero .hero-inner .conf-logo,.page-id-4452 .site-hero .hero .hero-inner .conf-logo{display:flex;justify-content:center;}}.page-id-6010 .calendly-inline-widget,.page-id-6009 .calendly-inline-widget{margin-top:-100px;}@media (min-width: 768px){.page-id-5800 #page-container #test{position:relative;z-index:10;margin-top:-180px;}.page-id-6010 .calendly-inline-widget,.page-id-6009 .calendly-inline-widget{margin-top:-220px;}}@media (min-width: 1100px){.page-id-5800 #page-container #test{margin-top:-170px;}.page-id-5919 .forms-v3 .gform_body .gform_page{padding:7rem 2rem;}}.page-id-6010 .forms-v2 .cs_gf_progressbar_wrapper .steps,.page-id-6009 .forms-v2 .cs_gf_progressbar_wrapper .steps{display:none;}.site-hero .hero .hero-inner .title span{line-height:1.3;font-size:58px;}.page-template-template-podcast-single iframe{width:100%;height:350px;}